Please Login or Register


Cell Phone Email Setup

IMPORTANT: The first things to know and to keep in mind are:

A) If you are setting up a phone for the first time, we will have to first create an account for you in our '' server. So, you will need to call us at 306-922-8700 and we will create an account & password in the 'mobile' server.

B) The email servers have firewalls protecting them from hackers and spammers. If you attempt to connect with incorrect email credentials too many times, the server will lock out your IP address. Even if you give it the correct info after that, you're still locked out. You will have to call us 306-922-8700 in order for us to remove that block.

C) Password rules have become more strict over the years, so it is now required that passwords are 1) at least 8 characters long 2) contain at least one number/digit 3) contain at least one UPPER CASE character, and 4) contain at least one 'special' (punctuation) type character. 

Outgoing (Sending / SMTP) Mobile Device Settings.

Username: <- I know that looks like an email address, but that's just the username
Password:      Use the email account’s password.
SMTP Port:     587

Authentication IS required for SMTP
SSL/Encryption is NOT required

Incoming settings are as per normal (, pop/110 or IMAP/142 with just 'username' and 'password')

Username:    username (so just first the 'username' part of '
Password:     Use the email account’s password.
Port(s):         pop/110 or IMAP/142

OK, now a bit longer answer with more explanation.

In order to send mail out through your phone, you normally need to use the servers of your Phone provider. So if it's a KOODO phone, then you normally need to send out through KOODO's server. If it's a SaskTel phone, then you need to send out through SaskTel's servers, Telus's servers for a Telus phone, Bell's servers for a Bell phone and so on. Incoming servers (POP3 or IMAP) where you pick you mail up from have always authenticated with a username and a password, and you can therefore connect to the incoming server and you can pick you mail up from any internet connection, anywhere in the world. Outgoing (SMTP) servers are different - and to make matters more confusing, different SMTP servers authenticate in different ways. However, generally speaking, SMTP servers only like to allow mail coming from devices that they know are ''their'' customers. In other words, from devices that are 'connected' to them, and not from devices that are out somewhere on the internet. That would be why our servers are more happy to allow you to connect when you are at home, connected to our network through your WiFi, but when you are mobile on your phone and only connected to your phone provider's mobile network, you normally need to use their SMTP server.

However, the other wrinkle is that some providers (like SaskTel for example) recently changed their security settings on their SMTP servers, so that they now require a different type of authentication than they used to. That means that for many clients, the settings that they've used on their SaskTel phones which have worked fine for many years, may have suddenly stopped working. Also, to make matters worse, the tech support at the Cell phone company usually doesn't have any training or know anything about any email settings beyond their network.  So, if you call them and if you mention an or an or a email, they usually won't know how to help you.

So - here is the solution (using SaskTel as an example - other providers will vary somewhat)

1) First, call us ( @ 306-922-8700) and we'll setup a SMTP Sending account on our Mobile Mail Server

2) Second, configure your mobile device to send out through the server named '' with the username and password and port settings indicated at the top above

NOTE: This new server may or may not allow the same password as the older incoming server does. You see, some older email addresses might have 'simple' passwords which might be grandfathered and allowed for the existing incoming email, but those older passwords might not be 'complex' or 'strong' enough to create an account on this new outgoing (sending) server, and the rules on what's secure enough may be different from an existing POP3 password. That may seem confusing - but this of it this way: your house has a front door and a back door, and you probably have one key that opens both locks. But - technically - they are still two separate locks. If you need to replace the lock on the back door, the default situation would be that it would then be a different lock and it will need a different key. Most people would choose to change both locks and all the keys at the same time for simplicity. In the mail servers, there are two separate servers (incoming and outgoing) and they have two separate sets of usernames/passwords (keys). Just like real locks, you can choose to make both server's locks the same so that they can be opened by the same key, or you can choose to have them different and to require different keys.  SO - if you need to create a new 'stronger' password, we would recommend changing all the servers accounts / passwords to that new strong password.

Was this answer helpful?

Add to Favourites Add to Favourites

Print this Article Print this Article

Also Read
NetFlix Optimization (Views: 1558)

Quick Navigation

Client Login



Remember Me